Complaints

Complaints

We are committed to provide our investors with the highest level of quality and service in all we do. If we would fail in any way in our delivery to you, we encourage you to contact us as your feedback will help us to better fullfill our commitments to you.

We will handle your complaint with greatest seriousness and we will inform you as soon as possible about Nordkinn’s attitude to the complaint. If this cannot be given immediately, you will be notified within which time to expect our response to the complaint. Nordkinn will work to ensure that the response time is kept as short as possible, but no longer than 14 days upon receipt, unless Nordkinn notifies in writing why we need further time to investigate the compliant.

Please contact us directly via our dedicated Investor Ombudsman, who caters for the governance on behalf of our investors and holds the formal responsiblity for complaints (Sw. Klagomålsansvarig), by e-mail: investorombudsman@nordkinnam.se or by mail: Nordkinn Asset Management AB, att: Complaints, Kungsgatan 33 6 tr, 111 56 Stockholm, Sweden

For free advice regarding complaints, you can also contact the local Consumer Advisors (Sw. Kommunala Konsumentvägledningen) at www.konsumentverket.se or the Swedish Consumers’ Banking and Finance Bureau (Sw. Konsumenternas Bank- och finansbyrå) at www.konsumenternas.se